Frequently Asked Questions
Everything you need to know about your crafting journey with Scrap Diva Designs
How long will it take to receive my order?
Standard domestic orders typically process within 1-3 business days. Shipping times vary by location, but most customers receive their craft supplies within 5-7 business days.
What is your return policy for dies and stamps?
We accept returns on unused, unopened products in their original packaging within 30 days of purchase. Please note that digital downloads and used items are final sale.
Do you ship internationally?
Yes, we ship our paper crafting products worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and package weight.
What should I do if my items arrive damaged?
We take great care in packaging, but if an item arrives damaged, please email our support team with a photo of the product and your order number within 48 hours of delivery for a replacement.
Can I use Scrap Diva Designs products for commercial projects?
Yes! We operate under an 'Angel Policy,' which allows you to sell handmade cards or crafts created using our products, provided they are hand-made and not mass-produced mechanically.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.